Customer care
Our experts work around the clock to identify and solve your issues.
A dedicated team in charge of the daily administration of our solutions ensures that configurations follow the complex evolutions of operator networks such as integrating additional network equipment, technology migration and swapping of vendor equipment. By checking the proper functioning of all solution components on a daily basis, EXFO also guarantees complete solution supervision and full module configuration.
Worldwide technical assistance centers
Highly trained technical experts, based in our offices in Canada, France and Lebanon, are always at hand.
Three types of support plans
Depending on your own requirements, choose from our three plans (Basic, Advanced, Premium) to get expert advice and technical assistance for your EXFO solutions. Some plans include the supervision and administration of the solutions to help you proactively adapt to changes in your network.