Virtual Digital Leadership Summit

Experienced Vice President, now specialising in Customer Experience and AI with a demonstrated history of working in the information technology and services industry. Skilled in Product and Marketing Management, Negotiation, Customer Relationship Management (CRM), Event Management, and Market Research. University of Oxford graduate.

Ajay is an entrepreneurial and self-driven leader, with over 30 years of industry leading expertise in building high performance organizations. He bring in engineering expertise, pragmatic approach and perseverance to independently Build, Operate, Optimize and Program Manage Large scale Operations. His passion is Services, Optimization & Operational Excellence. In the past he has worked with C-DOT, Motorola, Qualcomm and Vodafone.

In Airtel he is driving Digital Transformation with a clear focus to improve Customer experience. He is passionately working towards to make Airtel as a most coveted brand.

Mark Hiseman joined EXFO in February 2020 and currently holds the position of Director of Product Management for AI and Automation (SASS). Mark’s primary area of focus is bringing new AI-driven solutions to market to address the changing needs of service providers. He is responsible for NOVA SensAI and driving the new Adaptive Service Assurance approach. In addition to these areas, Mark is responsible for the Active Test portfolio and EXFO’s topology-based NOVA Context solution. Mark has extensive knowledge of both IT and telecom environments covering network operations, customer operations and marketing. Mark holds a university degree in business studies and has over 20 years of experience working in the telecom industry.

Charlotte is an independent industry analyst covering the use of Analytics, Artificial Intelligence and Automation (A3) by telecommunications companies. Her areas of interest are the uptake and efficacy of these technologies and the resulting financial benefit. She brings 13 years of experience as an analyst at Gartner and 10 years of practical experience in AT&T, COLT and Telefonica O2 – with a mix of strategic, marketing and financial skill sets.